At Aurelia Diamonds, we prioritize customer satisfaction and provide flexible return, exchange, and buyback policies. Please read the terms carefully to understand the details of each policy.
A) Yearly Maintenance
Aurelia Diamonds is committed to keeping your jewelry looking beautiful for years to come. We offer Yearly Maintenance for all our jewelry, including complimentary cleaning and inspection once a year to maintain the sparkle and integrity of your piece.
- Our Yearly Maintenance service will no longer be valid if any third-party jeweller has performed any work or alterations on the jewelry.
- For yearly maintenance of jewellery, the shipping charges will be the responsibility of the customer.
B) Exchange & Buyback Policy
1) Return of Product
- All Aurelia Diamonds jewelry is handcrafted by skilled artisans, and minor variations in size, design, and dimensions from website images may occur. These slight differences are due to factors beyond our control and reflect the unique nature of each piece.
- You may return or exchange your product at the current prevailing market value, with deductions made for making charges and applicable taxes.
- If you are shipping a product to us for return, exchange, or buyback, a nominal shipping charge of 2% of the product value or the actual shipping cost (whichever is lower) will be applied.
- Returning the product certificate is mandatory. A loss of the certificate will result in a deduction towards re-certification costs.
- We do not accept jewellery that has been altered by third-party jewellers, and all associated benefits will be void if such alterations are found.
- Aurelia Diamonds reserves the right to adjust the valuation of the product based on our quality inspection process.
2) Lifetime Exchange/Upgrade Policy
- You can exchange or upgrade your Aurelia Diamonds jewelry anytime in the future.
- Receive credit for 100% of the metal value and 90% of the diamond value based on current market rates, excluding making charges and taxes (maximum value INR 300,000).
- If the jewelry is damaged, missing stones, or missing the certificate, a proportional deduction will be made from the exchange value.
- Making charges and taxes will be deducted from the final exchange value.
3) Buyback Policy
- You can sell your Aurelia Diamonds jewelry back to us.
- Receive 100% of the metal value at the prevailing market rate.
- For diamonds, we offer 80% of their value based on the current market price.
- Any discounts provided at the time of the original purchase will be deducted from the buyback amount (maximum value INR 300,000).
4) 15-Day Money-Back Policy for In-Stock Products
- Our 15-day money-back policy applies only to in-stock products and does not cover custom-made jewelry.
- Returns must be made within 7 days of purchase, with a maximum refund value of INR 300,000.
- Refunds will be processed only after Aurelia Diamonds' quality assurance team has approved the product’s quality, its original invoice, and the product certificate.
- Once approved, refunds will be processed through an online bank transfer to the customer’s account within two weeks of receiving the product.
- Aurelia Diamonds reserves the right to refuse any unreasonable or excessive returns.
- The product must be returned in an unused, undamaged, and untampered condition to be eligible for a refund. Any damage will void eligibility for return.